Billing Ops L2 Engineer

• Proficient in Unix/Linux.
• Proficient in Oracle SQL and PL/SQL
• Capable in Shell scripting for automation of routine operations and setting up of monitoring and alerts
• Experience BSCS iX/CBIO (any version) from Telecom BSS Operations perspective
• Telcom BSS operations background with a good understanding of business process flows (service provisioning, billing, rating)
• Basic understanding of concepts and areas like Telco. CRM, API, database, middleware
• Willing to work in shifts including night shifts and weekends
• Exposure to ITIL fundamentals - Incident/Problem/Change Management

Good to have knowledge of:

• BMC Remedy
• SOAP UI knowledge
• Tools like App Dynamics, Splunk, ExtraHop
• Focus and commitment to achieve project SLAs and KPIs
• Good written and verbal communication skills