Business Analyst (DECC)

Main Purpose of the job:

We are looking for a young, highly motivated business analyst with a critical thinking mindset to join our Business Analysis & Consulting Unit. As a Business Analyst, you will play a crucial role in identifying, improving, and developing Digital solutions that drive the strategic goals of the organization and Clients. This is a tremendous opportunity to learn and participate in high-priority initiatives and multi-team collaboration across various business segments within the organization.

• Ability to drive process analysis, opportunity assessment and stakeholder communication, workshops and meetings
• Elicit requirements, identify solution and delivery defined functional specification documents including Business process mapping/modeling and BRDs.
• Exposure and sound understanding to developing Business case ROI
• Ensure requirements are communicated and tracked correctly to development and testing teams
• Liaise between Business and Technology teams effectively and develop meaningful relationships through collaboration with stakeholders
• The business analysis covers but is not limited to capability assessment /business process analysis /financial analysis/ feasibility analysis

Other key requirements:

• Experience with requirements documentation tools
• Good verbal/written communication skills
• Strong analytical, problem-solving, and critical thinking skills
• Direct client interaction to capture requirements in at least 2 projects
• Good understanding of project business case builds out (benefit case vs cost case)
• Ability to understand system requirements/ service endpoints/data mapping and capture requirements/dependencies accurately
• At least 1 project experience or exposure or good understanding of Conversation AI solutions or technologies
• Nice to have: Experience with industry-standard platforms such as SFDC, Genesys, Pega, etc.

Experience:

• Bachelor’s or Master’s degree in business administration preferred
• The overall experience of 5 years+ of relevant experience with at least 2 years of functional knowledge in contact center operations (business applications /processes /platform) for any industry
• Formal requirements analysis experience in at least 4 projects or 2 years of relevant experience related to requirements gathering, exposure to testing, and development support.