Deployment Engineer

Role & Responsibilities

• Maintain And Manage client’s Software/ Hardware/ Network Based On The Service Requests raised From The End-User As Per The Defined SLA’s Ensuring Client satisfaction
• Ensure Timely Response Of All The Tickets Raised By The client End User
• Service Requests Solutioning By Maintaining Quality Parameters
• Act As A Custodian Of Client’s Network/ Server/ System/Storage/ Platform/ Infrastructure And Other Equipment’s To Keep Track Of Each Of Their Proper Functioning And Upkeep
• Keep A Check On The Number Of Tickets Raised (Dial Home/ Email/Chat/ IMS),
• Ensuring Right Solutioning As Per The Defined Resolution Time Frame
• Perform Root Cause Analysis Of The Tickets Raised And Create An Action Plan To Resolve The Problem To Ensure Right Client Satisfaction
• Provide An Acceptance And Immediate Resolution To The High Priority Tickets/ Service
• Installing And Configuring Software/ Hardware Requirements Based On Service Requests 100% Adherence