Deployment Lead
Job Details
Experience
3-5 Years
Education
MCA,B.Tech Information Technology, computer science
Location
East Delhi, Delhi
Employment Type
FULL TIME
Salary
4.80 Lakhs -4.80 Lakhs Per Annum
Job Roles
Deployment Lead
Posted
2 Year(s)
Job Description
- The Purpose Of The Role Is To Resolve, Maintain And Manage client’s Software/ Hardware/ Network Based On The Service Requests raised From The End-User As Per The Defined SLA’s Ensuring Client satisfaction
- Ensure Timely Response Of All The Tickets Raised By The client End User
- Service Requests Solutioning By Maintaining Quality Parameters
- Act As A Custodian Of Client’s Network/ Server/ System/Storage/ Platform/ Infrastructure And Other Equipment’s To Keep Track Of Each Of Their Proper Functioning
- Keep A Check On The Number Of Tickets Raised (Dial Home/ Email/Chat/ IMS), Ensuring Right Solutioning As Per The Defined Resolution Time Frame
- Perform Root Cause Analysis Of The Tickets Raised And Create An Action Plan To Resolve The Problem To Ensure Right Client Satisfaction
- Provide An Acceptance And Immediate Resolution To The High Priority Tickets/ Service
- Installing And Configuring Software/ Hardware Requirements Based On Service Requests 100% Adherence.
Key Skills
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