Desktop Support

The Deskside Support Engineer provides end-user support across the organization’s desktop, network, telephony, and application(s) environment.

The candidate will maintain, analyze, troubleshoot and repair/ replace/ upgrade computer systems, hardware, software, and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent communication skills, attention to detail, and problem-solving capabilities.