Hardware Asset Management

Roles & Responsibilities:-

• Analyze and resolve moderately complex Hardware/application problems faced by clients in a Timely Manner.
• Assist in identification, validation, review, and approval of customer support procedures.
• Documents problem and resolution accurately.
• Escalates or hands-off issues to other areas appropriately.
• Follows established procedures and processes in resolving the issues.
• Provides support to customers via phone or E-mail.
• Correctly identifying case categorization and severity definition.
• Collection of relevant customer information.
• Initial understanding of the incident upon call receipt.
• Resolving issues based on information available