Help Desk Operator

Roles and Responsibilties Help Desk Operator

• An IT Help Desk Technician is responsible for providing technical support and assistance.
• They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again.
• A help desk operator is an individual who is assigned the duty of helping people figure out issues related to computers, technology and various other systems.
• Provides assistance to staff on the use of software and hardware.