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Home
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Find Work
| Help Desk Service
Help Desk Service
Client:
Finance Department, govt. of Punjab (FDGP), Punjab
Apply
Job Details
Experience
0-2 Years
Education
Bachelor Arts, Commerce
Location
Chandigarh, Haryana
Employment Type
Full Time
Salary
2.52 Lakhs -2.52 Lakhs Per Annum
Job Roles
Help Desk Service
Posted
2 Year(s)
Job Description
Responding to queries via chat, email, or phone
Training other staff members on troubleshooting and diagnosing problems
Writing, editing, and revising training manuals for new and updated software and hardware
Providing technical assistance for questions and problems
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyse common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems.
Requirements:
Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
Familiarity with both PC and Mac Hardware and Software
Experience with Network Repairs and Analysis
Good Customer Service Skills
Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience,
Writing and Editing Skills to aid in writing and updating manuals.
Behavioral Competencies:
Task-oriented and goal-driven - focused on outcomes.
Good Written and verbal communication skills.
Key Skills
Service helpdesk
Apply
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