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Help Desk Service

Job Details

Job Description

  • Applying problem solving techniques
  • Responding to client queries, providing timely resolutions to client issues
  • Maintaining highest client satisfaction
  • Maintaining positive client relationships even in severe situations
  • Logging all related activities for each customer query and handling client data securely
  • Respond to requests for technical assistance in person, via phone, electronically
  • Follow service desk procedures

Key Skills