Help Desk Service

Roles & Responsibilities for Help Desk Service

• Providing technical supports to users and solve their queries
• Perform troubleshooting problems via diagnostic techniques
• Maintain workstation and LAN performance
• Provide accurate answers to clients by identifying problems
• Walk the clients through problem solving process
• Troubleshooting hardware and software issues
• Troubleshooting network and connection issues
• End User Support (Configuration Basic TCP/IP Setting)
• Remote Support (Remote Management through Teamviewer & Remote Desktop to solve Windows & Software issues)

Help Desk Service Requirements

• Any graduate can apply
• Relevant experience of 0-2 years as Help Desk Service
• Good technical knowledge of memory modules, computer hardware systems, and chipsets
• Ability to solve complex hardware and software errors
• Well-informed with renowned software applications, remote connection systems, and software applications Skills

Written and verbal communication skills

• Active listener
• Problem-solving skills
• Technical knowledge
• Time management
• Project work in Cloud/ Unix/ Windows/ Database/ Storage/ Backup/ Network/ Information Security technologies will be an added advantage