Support JIRA and Confluence administration, including creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards, and reports configurations.
Lead minor and major JIRA/Confluence upgrades (including communications), schedule and coordinate maintenance, and lead performance tuning/scaling in conjunction with our JIRA hosting partner.
Install, manage and administer Jira add-ons, plugins, and extensions.
Understand and adapt XML configuration files in regard to JIRA integration as necessary.
Meet with stakeholders to identify JIRA Project and Confluence needs and implement them as appropriate.
Perform requirements gathering, business process workflows, and process improvement for JIRA/Confluence workflows and processes in place, identifying where functionality can/cannot meet user requests.
Training for stakeholders of cross-functional teams on JIRA and Confluence regarding how to use the tools, new functionality, etc.
Develop and compile training materials based on the department s needs.
Create, maintain, and support dashboards and advanced filters for end-users reporting capabilities.
Establish and execute data stewardship and best practices.