L1 Desktop Support Engineer

Roles and Responsibilities of L1 Desktop Support Engineer.

• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Actively update, maintain and monitor all aspects of computer networks
• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Act as the initial point of contact for all computer and system related concerns from clients or other employees.