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L1 Desktop Support Engineer

Client: Zee News

Job Details

Job Description

Roles and Responsibilities-
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Actively update, maintain and monitor all aspects of computer networks
  • Install and configure computer systems and applications within the company
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • Act as the initial point of contact for all computer and system related concerns from clients or other employees.

Key Skills

Key Skills