Knowledge of SAN fabrics, CISCO and Brocade experience.
Should be involved in Incident Management, Change Management and Problem management (Root Cause analysis) whenever required.
Willingness to work in 24x7x365 storage environment including on-call rotation, weekend work, etc.
On call support and Weekend Support
Understanding of functional requirements and translation of business requirements into technical specifications
Proactively identify problem situations and resolve to give maximum customer satisfaction Escalation used only where necessary, appropriate measures are taken.