Key skills required for the job are: Linux (Mandatory) and cloud experience mandatory
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
- Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management.
- Drives day to day operations and work plan allocation and management. Conduct periodic reviews with teams.
- Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders.
- Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs.
- Ensure adherence to quality/security standards defined for the engagement Perform Trend analysis, identify the top few incidents and work with respective teams/individuals to minimize the incidents.
- Effort estimation/reviews on a need basis for new projects. Minimum work experience: 5 - 8 YEARS