Service Manager
Client: Wipro
Job Details
Experience
5-10 Years
Education
Bachelor Computer Applicatio
Location
Pune, Maharashtra
Employment Type
Full Time
Salary
7.20 Lakhs -18.00 Lakhs Per Annum
Job Roles
Service Manager
Posted
2 Year(s)
Job Description
- Experience working in relevant market/context, i.e. Production Support
- Past working experience in a relevant role, i.e. Strong Management skills, excellent coordination, communication, and relationship management skills.
- Experience working in relevant market/context, i.e. Banking Sector is desirable but not essential
- Role relevant qualifications, i.e. ITIL Certified is desirable.
- Should be able to produce MI/Reports and track them closely.
- Past working experience in a relevant role, i.e. Leading production support teams is desirable.
- Proven experience in leading the delivery of excellent customer service and proactively looking for innovative ways to improve the service delivered to customers
- A track record of delivering significant change which improves business effectiveness in sustainable ways
- Set and achieved challenging short, medium, and long term goals that exceeded the standards in their field
- A flexible and adaptable management style with experience of developing yourself and others
- Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
- Built effective networks both internally and externally and created opportunities for others to work collaboratively
- Experience in creating and deploying comprehensive operating plans which consistently deliver desired results.
- Innovative and able to assess needs and propose solutions.
- Excellent time management skills.
Key Skills
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