Software Application Support Engineer

An application support engineer (ASE) is an IT professional who is responsible for troubleshooting the software applications a company uses and ensuring that help desk tickets are resolved in a timely fashion. In a large enterprise, an ASE may act as a subject matter expert for a specific software stack.

Working knowledge of SQL Databases & basic network configuration Working Knowledge of IT Hardware and Software, Ability to learn and master employer-specific software, Complex problem solving, Written and verbal communication skills, Ability to diagnose & address application issues.

Application Support Analysts support IT services delivered to users within an organisation, enabling the required operational processes needed for the business to be successful. By default, Application Support Analysts enable people to execute their responsibilities within the relevant business processes