Software Application Support Engineer

Job description

• Providing software application support under the supervision of the Senior Engineer.
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front end and back end functionality of applications.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to clients and colleagues in other departments.

Requirements:

• Demonstrable experience as an Application Support Engineer in a related field.
• Advanced knowledge of front-end and back-end programming languages, such as C++, Javascript, Python, and Ruby.
• Ability to manage code migration, document configuration changes, and monitor performance.
• Exceptional ability to provide front end support to internal departments and web-based clients.
• Advanced proficiency in determining the causes of application errors and repairing them.

Behavioural Competencies:

• Ability to keep up with innovation in application design.
• Exceptional communication skills.