Software Application Support Engineer

Job Responsibilities:

• Providing software application support under the supervision
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front end and back end functionality of applications.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer.
• Keeping record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Providing front end support to clients and colleagues in other departments.

Requirements:

• Demonstrable experience as an Application Support Engineer in a related field.
• Advanced knowledge of front end and back end programming languages.
• Ability to manage code migration, document configuration changes, and monitor performance.
• Exceptional ability to provide front end support to internal departments and web-based clients.
• Advanced proficiency in determining the causes of application errors and repairing them.
• Ability to keep up with innovation in application design.

Behavioral Competencies:

• Task-oriented and goal-driven - focused on outcomes.
• Great team player
• Creative with problem solving mindset.
• Open to receiving objective criticism and improving upon it.