Technical Support Engineer

Skill Required:

1. Bachelor degree in information technology, computer science, or equivalent
2. Should have prior experience in technical support, IT Support, or as a technical engineer.
3. Should have strong problem-solving skills
4. Should have the excellent client-facing skills

Responsibilities:

1. Identify Customer issues and troubleshoot by research, & diagnoses.
2. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
3. Take ownership of customer issues reported and see problems through to resolution