Tele Counsellor

• Contact Potential Customers To Inform Them About A Product Or The Company Using Scripts
• Answer Questions About Products Or The Company
• Ask Questions To Understand Customer Requirements And Enter The Same In CRM
• Direct Prospects To The Sales Team When Needed
• Enter And Update Customer Information In The CRM Database
• Handle Grievances To Preserve The Company’s Reputation
• Keep Records Of Calls And Sales And Note Useful Information

What We Are Looking For?

• Proven Experience As Tele Sales Representative Or Other Sales/Customer Service Role
• Proven Track Record Of Successfully Meeting Sales Quota Preferably Over The Phone
• Good Knowledge Of Relevant Computer Programs (E.G., CRM Software) And Telephone Systems (IVR)
• Ability To Learn About Products And Services And Describe/Explain Them To Prospects
• Excellent Knowledge Of English & Hindi
• Excellent Communication And Interpersonal Skills
• Cool-Tempered And Able To Handle Rejection
• Outstanding Negotiation Skills With The Ability To Resolve Issues And Address Complaints
• High School Diploma; Graduation (Any) Will Be A Plus

Experience Needed:

• Minimum 1 Year Experience Tele-Counselling / Tele Calling In Education Industry. Candidate From Same Industry Will Be Given Preference.
• Looking For Immediate Joiner.