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Telecom Avaya Engineer

Client: Concentrix

Job Details

Job Description

Responsibilities:-

  • Engineers are ensuring to provide 24*7
  • Global Telecom support for all activities and will be managing Business As usual and providing support to Voice-related critical components on Avaya, ICDIAL, and Genesys Platform.
  • RE will take care of existing accounts at the W@H environment across multiple locations in India and back-office/support functionalities 24*7 under CNX surveillance.
  • Will also handle RFS, Incidents, and ramp up/ramp down requests.
  • Preventive maintenance activities,
  • Usage Statistics, Uptime, and vendor-related coordination are required to maintain and manage voice infrastructure.
  • The requirement is to carry out daily, fortnightly, monthly and quarterly activities effectively and on time to ensure UPTIME of 99.99%, better response time, and improved CSAT.
  • Proactive Checklist requirements will be fulfilled as part of their shift.
  • The candidate should have been working and having basic knowledge in Avaya, Verint recording, and Oracle SBC

Key Skills