Global Telecom support for all activities and will be managing Business As usual and providing support to Voice-related critical components on Avaya, ICDIAL, and Genesys Platform.
RE will take care of existing accounts at the W@H environment across multiple locations in India and back-office/support functionalities 24*7 under CNX surveillance.
Will also handle RFS, Incidents, and ramp up/ramp down requests.
Preventive maintenance activities,
Usage Statistics, Uptime, and vendor-related coordination are required to maintain and manage voice infrastructure.
The requirement is to carry out daily, fortnightly, monthly and quarterly activities effectively and on time to ensure UPTIME of 99.99%, better response time, and improved CSAT.
Proactive Checklist requirements will be fulfilled as part of their shift.
The candidate should have been working and having basic knowledge in Avaya, Verint recording, and Oracle SBC