Requirements Knowledge, Skills, and Abilities:
- Ability to grasp complex issues to arrive at optimal solutions
- Strong ethics and integrity
- Flexible to changing needs of customer, account, and team
- Excellent customer-facing communication skills, customer support, and knowledge of ITIL best practices.
- Advanced experience and proven knowledge in at least 4 of different network security products like FirewallsContent Filtering (Zscaler Internet Access/Private Access)
- Advanced networking troubleshooting skills and extensive knowledge of web connectivity and protocols (WCCP, PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Telnet, SSH, etc.)
- Integration with authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active directory. - Experience deploying and supporting forward proxy, explicit and transparent Web Content Filtering / Web Proxy configurations.
- 8+ years of network troubleshooting experience and at least 6 years of Network Security administration and design experience