Customer Care Manager

Job Responsibilities:

• Key member of the leadership team and responsible for running CJ care operations including – sales, service, collections, customer lifecycle management, complaint management etc.
• P&L responsibility- deliver as per the organization’s business plan across all performance metrices.
• Strategize development of the CJ Care operations.
• Design and operate customer interactions/workflows, processes to deliver a superior and seamless experience.
• Manage key external relationships, distribution partners, technology partners (CRM, LMS, Complaint management, Communication companies etc)
• Manage end to end HR related formalities of the contractual employees.

Requirements:

• Proven experience in a similar role
• Proficiency in English
• Excellent knowledge of MS Office.

Behavioral Competencies:

• Fast learner with a zeal to learn new things.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to put in extra efforts to close a task.
• Great team player.

• Solid verbal and written communication skills.
• Sound judgement