Desktop Support
Client: Wipro
Job Details
Experience
0-3 Years
Education
Bachelor Information Technology (IT)
Location
Bangalore, Karnataka
Employment Type
Full Time
Salary
1.80 Lakhs -3.00 Lakhs Per Annum
Job Roles
Desktop Support
Posted
2 Year(s)
Job Description
- Day to day troubleshooting for Incidents & Problems reported by users and timely updates in the ticket logging tool
- Troubleshooting desktop/laptop OS issues
- Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners
- Installation/re-installation/
configuration / Troubleshooting of software/applications - Installation / configuration / Troubleshooting of e-mail client
- Install antivirus software and check virus definition auto-updates on desktops/laptops which have failed automatic update
- Install approved patches onto desktops / laptops which have failed automatic update
- Remove virus from respective desktop / laptop
- Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change)
- OS builds from approved image
- Problem-solving Capability in Wipro, IBM, HP and Dell, and other vendors laptop/ desktop Hardware
- Ability to quickly analyze & diagnose technical problems
- Problem determination and resolution within SLA's
- Work with Local & Global Teams
- Proactive and clear communication skills
- Quality and Process Knowledge
- Should be good in client communication skills
- Willing to Work on Shifts based on the project's needs
- Desktop/phone setup for projects.
Key Skills
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