Desktop Support
Client: Wipro
Job Details
Experience
1-5 Years
Education
Bachelor Computer Engineering
Location
Bangalore, Karnataka
Employment Type
Full Time
Salary
2.40 Lakhs -3.00 Lakhs Per Annum
Job Roles
Desktop Support
Posted
2 Year(s)
Job Description
- Evaluate scenarios to effectively capture & recommend inputs to help make decisions on process exceptions
- Troubleshooting & coordination for high impact/severity 1/2 issues & communicating real-time updates to the BRC team.
- Hands-on experience on IT Support / IT Operations & End to end IT Service Delivery, Shift Management
- Supporting onboarding New Accounts, managing Ramp Up & Ramp Downs, Account Movements.
- Manage BCP testing & failover by completing/coordinating checkouts on the floor.
- Ensuring compliance and security for the site. Maintaining systems compliance and audits as per COPC, ISO 27001 etc. standards & ensure 100% contract compliance
Key Skills
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