Voice Support

Job Details

1-8 Years

Bachelor Computer Applicatio

Pune, Maharashtra

FULL TIME

3.60 Lakhs -4.20 Lakhs Per Annum

Voice Support

1 Year(s)

The candidate should have minimum of 12 months of experience for the Voice domain,
Customer Service & Level 1- Service Desk support as well as Troubleshooting work for Windows, Mac, MS tools, OS & installation. Service Now tool Knowledge
Proven ability to communicate articulately and credibly.
Good hands on Knowledge of Service Now tool.
Customer Interactions - Handles/Helps to resolve escalations at the process level in order to ensure high customer satisfaction. Effectively answer incoming calls/chats/emails and resolves the queries & escalations as per deliverables outlined.
Ensure all Process documents and appropriate documentation of the interaction on the customer’s account are prepared and maintained in the prescribed format
Ability to achieve excellence in daily deliverables.
SLA compliance and Process Compliance - Execute all transactions as per prescribed guidelines & timelines in order to meet SLA targets and Execute transaction processing in order to meet quality standards. Conduct QC/QA programs as part of the quality Plan.
Experience in Preparing & reporting data on the basis of different channels on daily, weekly and critical period reports