Service Desk

Client: Wipro

Job Details

1-3 Years

Bachelor Information Technology (IT)

Pune, Maharashtra

Full Time

1.80 Lakhs -3.60 Lakhs Per Annum

Service Desk

2 Year(s)

Working in Service Desk Engineer Profile.

Provide Service Desk support to corporate users on windows platform.
Answering phone calls, Obtain necessary information from users to adequately describe the request or problem reported and put it into the tracking tool.
Monitored and executed all end-user calls related to IT Services.
Read all emails thoroughly and respond appropriately.
Generating the tickets and aligning the Engineer of the Concerned Team to solve the issue encountered.
Coordinating with engineer, department as well as with user for the update of the call.
Closing the ticket with the proper resolution method followed by the engineer troubleshooting the issue.
Taking the user's acknowledgment before closing the ticket ID.
Check and generate the Daily call report, Monthly call report
Interacting and escalating issues with seniors and follow end to end resolution.
Knowledge and work closely with service desk & ticketing software tools.
Remote Support as per requirement through AnyDesk, Team Viewer, VPN, RDC