Desktop Support Engineer

Job Profile For Desktop Support Engineer:

Desktop Support Engineer Responsible For End User Support Across The Organization’s Deskside Including But Not Limited To Network, Telephony And Application(S) Environment. The Candidate Will Ensure Maintenance, Analysis, Quality Of Troubleshooting And Repair/ Replace/ Upgrade Of Deskside Systems, Hardware, Software And Computer Peripherals In Coordination With The Respective Platform Teams, This Role Will Also As Serve As An Escalation Point To Ensure Tickets/Incidents Are Resolved According To SLAs. The Position Requires Excellent Communication Skills, Attention To Detail And Preemptive Skills For Problem-Solving Capabilities When Applied To Anticipated Issues Or Challenges. This Position Also Regularly Exercises Discretion And Judgment To Determine Priorities, Prepare Appropriate Action Plans And Is Accountable For End To End To IT Operations Delivery.

Qualifications And Experience Required for Desktop Support Engineer

• 2+ years’ experience supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent
• Bachelor’s degree/diploma in Computer Science required.
• MCSE or similar certifications preferred.
• Hands on experience on Desktops & Laptops, Citrix client, both Windows software and hardware.
• Troubleshooting /Problem resolution, Incident Management & Customer Service skills
• Team Work & flexibility to work overtime as needed

About Concentrix

Concentrix is an American business services company with headquarters in Newark, California. The company specialises in offering customer engagement and business performance services to some of the world’s best brands, including 100 Fortune Global, 500 clients, and approximately 125 new economy clients.

The company aims to provide qualitative services to clients to help them connect better with their customers. Concentrix provides services to clients in various industry verticals: technology and consumer electronics, banking, retail, travel and eCommerce, healthcare, financial services and insurance, automotive, communications and media.