Service Delivery Manager

We are searching for a responsible and focused Service Delivery Manager to maintain customer relationships and enhance our services to provide customer satisfaction. They will be responsible for working in different industries and performing administrative and technical tasks such as managing service quality, enhancing team performance, and solving technical issues.

To become a successful service delivery manager, you should have excellent communication, leadership, and team-building skills.

Service Delivery Manager Responsibilities

• Maintaining a good relationship with clients and customers
• Looking after customer needs and service delivery within the business aspect
• Allocating budgets and finances
• Managing service delivery team and ensuring team’s processes to complete the tasks timely
• Finding ways to reduce the budget cost without compromising customer satisfaction
• Accessing customer feedback to create and enhance the service delivery
• Ensure meeting overall deadlines
• Forming partnerships with team leaders to define the company’s services, solutions, and delivery of the services

Service Delivery Manager Requirements & Skills

• A candidate who has a degree in business/technology or a related field can apply for this post
• Must have relevant work experience working as a Service Delivery Manager or any related sector
• Have incident management skills
• Problem management
• Change management
• ITIL Certification
• IT Infra Background
• Strong verbal and written communication skills
• Time management
• Analytical skills