Telecom Avaya Engineer

Engineers are ensuring to provide 24*7 Global Telecom support for all activities and will be managing Business As usual and providing support to Voice related critical components on Avaya, ICDIAL and Genesys Platform. RE will take care of existing accounts at W@H environment across multiple locations in India and back office / support functionalities 24*7 under CNX surveillance. Will also handle RFS, Incidents and ramp up/ramp down requests. preventive maintenance activities, Usage Statistics, Uptime and vendor related coordination required to maintain and manage voice infrastructure. The requirement is to carry out daily, fortnightly, monthly and quarterly activities effectively and on-time to ensure UPTIME of 99.99% , better response time and  improve on CSAT. Proactive Checklist requirements will be fulfilled part of their shift.

The candidate should have be working and having basic knowledge in Avaya, Verint recording and Oracle SBC