Server Support
Client: Concentrix
Job Details
Experience
5-8 Years
Education
Bachelor Computer Applicatio
Location
Gurgaon, Haryana
Employment Type
Full Time
Salary
6.00 Lakhs -7.20 Lakhs Per Annum
Job Roles
Server Support
Posted
2 Year(s)
Job Description
- Ensure Operations and Service Delivery, strives to improve the service, achieve operational excellence, highly customer and process focused.
- Drive the efficiency and effectiveness of the outage incident management process.
- Monitor the effectiveness of outage incident management and making recommendations for process improvement
- Ensure immediate response to outage bridges, provide technical guidance to ensure timely resolution is given. Ensure accurate outage status alerts are sent on timely basis.
- Ensure documentation of RCA, corrective actions are defined and carried out as per ITIL standards.
- Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as an escalation point for incidents not being resolved in a timely manner.
- Document SOPs, PNP, KTs etc. to ensure smooth operations.
- Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures.
- Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery.
- Monitors and evaluates the efficiency and effectiveness of infrastructure
service delivery methods and procedures. - Implement upgrades needed to maintain service levels.
Key Skills
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