Tech Support

Essential Functions/Core Responsibilities

To assist all our users with any logged IT-related incident when called upon.

To diagnose and resolve system and application-related incidents, including operating systems (Windows) and across a range of software applications. 

To accurately record, timely update and document tickets with relevant and detailed information.

To maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately

Assist with resolution of problems related to system or application issues, including OS, MS Office, and other supported applications.

Perform daily incident management including ticket assignment, troubleshooting, resolution, and closure.  

Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and following company compliance policies.

Consistently support and demonstrate the company mission and values. 

Assist users in simplifying everyday computer-related tasks and other shortcuts for various repetitive tasks.

Execute resolutions to problems and follow standard practices.

Combine technical expertise with customer service to work towards a resolution.

Work closely with the rest of the support team members to resolve issues quickly and efficiently.

Maintain a high level of customer satisfaction and quality support to end-user.

Candidate Profile (Skills, Required Experience)

Education: Bachelor's Degree Preferred 

Certifications: Certification or courses or Degree in computer Knowledge like BCA/MCA/Btech or Diploma courses in Computer Science or likewise.

Additional Job Description

Career Framework Role

• Has developed knowledge and skills through formal training and/or work experience
• Appropriate level for those with work experience in the skilled area
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions
• Completes work with a limited degree of supervision
• Normally receives detailed instructions on all work.
• Works within established procedures with a moderate degree of supervision.